General Information & FAQs

1. How do I book?

Booking is simple! Check out our Online Enquiry Form then can call us on 0402 907 333 to discuss and arrange your booking.

 

2. How much notice do I need to give for a booking?

We recommend that you book as far ahead as possible, as we take bookings up to 12 months in advance and can get very busy at certain times of the year.  Please feel free to contact us at short notice though and we will do our very best to accommodate.

 

3. When is your equipment available for hire?

You can hire equipment 7 days a week, all year round including public holidays (excluding Anzac day) subject to availability.

 

4. How much does it cost?

We have jumping castles from as little as $125 for an hour and a half and a variety of other fun equipment for very competitive and affordable rates.  Our aim is to take your next Party or Event to a new level of FUN and LAUGHTER for a terrific and affordable price. 

 

5. Do we need to pay a deposit or booking fee?

Yes, we require a small deposit. Once you pay your deposit this will confirm your booking.  No deposit = No confirmed booking.  You can pay any outstanding amount owning on the day of hire or anytime beforehand.

 

6. How do I pay?

Deposits can be paid by cash, EFT or by personal cheque.  Remember, until we receive your deposit your booking is not confirmed.  You can pay the remainder on the day of your booking or by EFT prior to the event.  If paying by EFT, funds must be showing in our account before the day of hire.  We recommend that you allow up to 5 working days for EFT payment and notify us when you have made the transfer.

 

7. What does the price include?

The price includes hire for the relevant period, equipment including everything you need (blower, pegs, safety mats etc). The price may also include set up and collection as well as a safety demonstration and operating instructions or an operator depending on whether you require an operator or not.

 

8. What are the conditions of hire and rules of usage of your equipment?

We have conditions of hire and rules of usage for all of our equipment. You will be asked to read through and agree to our conditions of hire and rules of usage before the commencement of your hire. If you would like to see this information prior to hiring any of our equipment please ask.

 

9. What power is needed for the hire?

All equipment can be operated using normal household power.  Access for up to 2 power points for each piece of equipment may be needed.  Equipment must be set up as close as possible to a power supply. If you are having your event or party in a park then we can supply a petrol powered generator.

 

10. What items can be taken onto equipment?

NO Food, drink or sharp objects, pets, party items etc. to be taken onto equipment. It is ok to take balloons or soft balls onto a jumping castle.

 

11. How many people can use the equipment at one time?

Depending on the type of equipment you hire, there are limits as to how many people can use it at one time. With jumping castles there are a variety of factors involved when calculating how many people can bounce at the same time. We need to take into account the height and weight of the participants and the specific castle they are using. Each castle comes with a manufacturers recommended number of people which is listed on individual castle descriptions. Please use common sense at all times and always follow the instructions of our trained staff.

 

12. Where can the equipment be set up and how much room do we need to set the equipment up?

This will depend on what you are hiring. There are some limitations particularly with regards to safety. Please discuss the location prior to the day of hire. Things to be aware of include...

  • Does the location allow access for equipment? Depending on what you hire, we may need vehicular access.
  • What will the equipment be sitting on i.e., grass, concrete, bitumen?
  • Will the area you have selected accommodate the equipment? We can provide you with specific measurements for any of our equipment.
  • Look up! Is there any overhanging tree branches, power lines or roof lines etc that may inhibit set up and safe operation?
  • Is there access to electricity? We recommend that your power source be no more that 20 meters from the actual equipment. In most cases we can supply a petrol powered generator should access to power be a problem. Please note: Where a power lead cannot be adequately covered or concealed the hirer is responsible to provide covers, indicators and/or warning signs etc. to protect people from potential accidents or injury.;
  • If your party or event is to be help in a public place (i.e. the local park) it is your responsibility to obtain permission from the relevant authorities to use the area. We will require documented evidence of permission before we can set up any equipment.

13. How long does it take to set up the equipment?

Depending on the item of equipment, set up time varies. Generally though it takes around 20-30 minutes (per item) from arrival to when the equipment is set up and ready for use.

 

14. Does somebody need to supervise the equipment?

Some of our equipment can be hired without our staff being present.  In the interests of safety, equipment must be supervised at all times by a responsible adult. If you specifically require a staff member to supervise your hire please advise us at the time of booking. In some cases this may be included in our price. If your hire is taking place in a public venue or if the event is a corporate event then it is a requirement that our trained staff supervises and operate the equipment. All of our staff are fully trained to safely operate the equipment.

 

15. What about adverse weather or if I need to postpone or cancel?

We offer an adverse weather guarantee. If your hire has to be postponed due to adverse weather, (high winds, rain, etc.) the deposit will be held and we will credit you with the same hire (subject to availability) at an alternate date within 12 months of the original booking.

You can postpone your hire for any reason for up to 12 months. The deposit will be held and we will credit you with the same hire (subject to availability) at an alternate date within 12 months of the original booking.

You can transfer your hire to another party.  Please contact us prior to transferring a booking. We need to make sure that the details of the hire will be the same and need written authority from both parties to transfer the hire. The deposit will be held and we will credit the other party with the same hire on the same day and time or at an alternate date (subject to availability) within 12 months of the original booking. It is your responsibility to sort out any monetary issues related to the transfer of the deposit between yourself and the other party.

If you cancel your hire completely then you forfeit your deposit. Cancellations must be in writing by the person who made the original booking.

Once your hire has commenced there are no refunds. Once the equipment has been dispatched and/or hire has commenced there are no refunds and you are liable to pay the full amount of the hire. We cannot be held responsible for changes in weather conditions or other circumstances which may cause you to discontinue your party or event.

 

16. Do your staff members have Blue Cards?

Yes, all of our staff members have current Blue Cards and in most cases are themselves parents.

 

17. Do you have insurance?

We take every precaution to make your event fun and most importantly very safe. In the event of an accident we have $10 million public liability insurance. Please ask us if you would like to see a copy of our insurance certificate.